Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use our Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Panda Gutters, 7500 Golden Triangle Dr E02, Twin Cities, MN 55344.
• Cookies are small files that are placed on Your computer, mobile device, or any other device by a website, containing details of Your browsing history on that website among its many uses.
• Country refers to: Minnesota, United States.
• Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website and related gutter installation, repair, and maintenance services.
• Service Provider means any natural or legal person who processes the data on behalf of the Company to facilitate or provide services.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
• Website refers to Panda Gutters, accessible from https://www.panda-gutters.com.
• You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service or requesting a free estimate, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• First name and last name
• Phone number
• Email address
• Address, State, ZIP/Postal code, City
• Service details (gutter size, project preferences, photos of your home)
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service. It may include information such as Your Device’s IP address, browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on Our Service and store certain information. The technologies We use may include:

• Cookies or Browser Cookies: Small files placed on Your Device to help enhance navigation, remember preferences, and analyze site traffic.
• Web Beacons: Small electronic files (clear gifs, pixel tags) permitting us to measure page visits and verify system integrity.

We use both Session Cookies (which expire when you close your browser) and Persistent Cookies (which remain until deleted) to provide essential website functions, remember preferences, and ensure seamless quote submissions.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service: Including scheduling estimates, gutter repairs, gutter guard installations, and customer support.
• To manage Your requests: To attend, respond to, and fulfill quote requests and consultations.
• For the performance of a contract: Fulfillment of purchase or service contracts for gutter solutions.
• To contact You: By email, phone calls, SMS/text messages, or other electronic communication regarding project updates, appointment confirmations, and estimates.
• For business improvements: Data analysis, identifying service trends, and evaluating customer satisfaction.

Sharing of Your Personal Data

We may share your personal information in the following limited situations:

• With Service Providers: Trusted third-party tools that help us process forms, send email notifications, or analyze site usage.
• For business transfers: In connection with any merger, sale of company assets, or acquisition.
• With Your consent: We may disclose Your personal information for any other purpose with your explicit consent.

Retention & Transfer of Your Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, including legal compliance, resolving disputes, and enforcing agreements.

Your information is processed at the Company’s operating offices in Minnesota and any other locations where service providers are situated. We take all steps reasonably necessary to ensure that Your data is handled securely and in accordance with this Privacy Policy.

Security of Your Personal Data

The security of Your Personal Data is important to Us. We employ industry-standard technical and organizational security measures to protect your information. However, please remember that no method of electronic transmission or storage is 100% secure.

Opt-Out & SMS Communication Instructions

You have full control over how we communicate with you:

• To stop receiving text messages from Us, simply reply STOP, CANCEL, or UNSUBSCRIBE to any SMS message You receive from Us.
• To opt out of email communications, click the unsubscribe link in the footer of any email or contact us directly.

Children's Privacy & Third-Party Links

Our Service is not directed to individuals under the age of 18. Our website may contain links to external sites (such as Google Maps, BBB, or financing partners). We are not responsible for the privacy practices of third-party websites and encourage you to review their policies.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We advise You to review this Privacy Policy periodically.